Cypress Jet, LLC ("Cypress Jet," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the rights available to you under applicable privacy laws, including the EU/UK General Data Protection Regulation ("GDPR") and the California Consumer Privacy Act as amended by the California Privacy Rights Act ("CCPA/CPRA").
This Policy applies to information collected through cypressjet.com (the "Site") and through direct communications with our advisors by phone, email, or in person.
We collect the following categories of personal information when you interact with our Site or our team:
Name, phone number, and email address.
Departure and arrival locations, travel dates and times, passenger count, trip type (one-way or round-trip), cabin class preferences, and any notes or special requests you provide.
If you inquire about or enroll in a Cypress Jet Card, information related to your intended starting balance and membership preferences.
Any information you provide when you contact us by phone, email, or through a form, including the content of those communications.
Whether you have opted in to receive newsletter or marketing communications from us.
We do not collect payment card information, government identification numbers, or other sensitive financial information through the Site. Any such information required to complete a booking or membership enrollment is collected directly by your advisor through a secure, separate process, not through the Site's forms.
We collect personal information when you:
We use Google Analytics to understand how visitors use the Site, such as which pages are viewed and how visitors found us. Google Analytics relies on cookies that only activate after you provide consent through the cookie banner shown on your first visit. We do not use third-party advertising trackers, and we do not sell or share personal information for cross-context behavioral advertising.
We use the personal information we collect to:
We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects.
We retain personal information for as long as necessary to provide our services, maintain our business records, and comply with legal, tax, and aviation recordkeeping obligations. If you ask us to delete your information and no legal obligation requires us to retain it, we will do so within the timeframes required by applicable law.
If you are located in the European Economic Area or United Kingdom, you have the right to:
Our legal basis for processing your information is generally your consent (for marketing), the necessity of processing to perform a contract with you (for arranging travel), or our legitimate interest in operating and improving our business.
If your information is transferred outside the EEA or UK, for example to service providers located in the United States, we rely on appropriate safeguards, such as Standard Contractual Clauses, to protect that information.
If you are a California resident, you have the right to:
To exercise any of these rights, contact us using the information in Section 11 below. We will verify your request using the contact information you have provided to us and respond within the timeframe required by applicable law.
Regardless of your location, you may always:
The Site uses Google Analytics to understand how visitors use the Site, such as which pages are viewed and how visitors found us. Google Analytics uses cookies to do this.
These cookies do not activate automatically. On your first visit, you'll see a banner asking whether you'd like to allow analytics cookies. If you decline, or take no action, analytics cookies stay off and no analytics data is collected about your visit. If you accept, analytics cookies activate for that and future visits. The Site functions normally either way.
We do not use advertising or cross-site tracking cookies. If this changes in the future, we will update this Policy accordingly.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
The Site is not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can delete it.
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Material changes will be posted on this page.